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Category Archives: Registration & Housing
Event professionals are no strangers to change, especially when it comes to housing & room block issues. It’s something we deal with regularly, as we strive to diffuse disruptive threats to keep our events on a more prosperous growth track.
Post authored by Char Shada, CMP, Director, Strategic Accounts The Sharing Economy (also known as Collaborative Consumption) has been revving up for several years. This trend has been fueled by a growing consumer preference to rent or borrow goods, rather … Continue reading
At PCMA Convening Leaders ‘16 in Vancouver, Terence Donnelly from Experient and Jean Heis from the Institute of Food Technologists (IFT) teamed up to lead a session titled: Harnessing Event Intelligence to Enhance Participant ROI. After hearing raves from participants, … Continue reading
Post authored by Rick Benoit, Manager, Housing Services, Experient With the meetings industry seeing record occupancy and rate growth, it is more important than ever that your event be well situated in advance for space and room block needs.
Post authored by Heidi A. Voorhees, MBA, CAE, Senior Vice President, Housing, Experient With the new seller’s market in full swing, revenue managers are playing a bigger role than ever in deciding how much inventory to give to a group, … Continue reading
Post authored by Mike Woellert Marketing Specialist, Experient When planning and executing the housing for an event, successful room block management is crucial in order to avoid potential attrition charges. In anticipation of cancellations or no-shows, a hotel might oversell guest rooms … Continue reading
Poaching is becoming more prevalent as these companies become savvier about finding different avenues that lead to attendees. As meeting planners try to push the needle and develop robust mobile applications, the savvy poaching company is always aiming to stay a step … Continue reading
The Victory Loop — Plan Well, Execute Well, and Learn Well — allows an immediate review of the outcome versus the goals, creates best practices, and reinforces continuous learning. Continue reading
When it comes to onsite registration, keep the flow intuitive and handle the biggest needs first. Focus on keeping the lines moving. The customer service advantage will set the tone for a great event experience. Continue reading
Through the registration and housing process, we have an opportunity to interact with the attendee and “learn about them” in a way that can personalize their experience. The challenge is doing this while keeping the process short, focused, and interesting to the attendee. Continue reading